Talking About a Difficult Decision — When You Can’t Share All the Details
When you have to communicate a difficult organisational decision to employees, it’s hard to know how much information to provide when you can’t be fully transparent yet. Saying nothing can undermine people’s trust in your motives and compassion, whereas saying too much can leave people feeling overwhelmed and vulnerable as they struggle to process the information and implications. Striking the right balance between these two extremes is a tricky exercise for leaders. There are five strategies to help you figure out what to say and do when you can’t yet be fully transparent with your employees.